Customer Service Attendant Supervisor

AVI Foodsystems; Huber Heights (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Family culture

Competitive pay

Health insurance (full-time)

Dental, Vision, Life insurance

401(k) with company match

Paid vacations and holidays

Immense training and growth

Job summary

AVI Foodsystems is seeking an energetic Customer Service Attendant Supervisor in Ohio to lead account teams and raise service standards. You will train staff, oversee scheduling, and ensure quality and safety across locations.

The role involves recruiting, developing succession plans, managing inventories, generating reports for profitability, and collaborating with account representatives to meet client needs.

Qualifications

• Experience supervising customer service staff.
• Ability to recruit and train team members.
• Strong leadership and communication skills.
• Ability to manage inventory and control costs.

Responsibilities

• Assists in training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations and discusses with team; enforces disciplinary actions when needed.
• Generates reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by Operations/Branch Manager.
• Lifts/moves objects up to 40 pounds during training and at accounts.
• Complies with safety protocols at accounts.

Skills

Leadership

Training

Recruitment

Customer service

Inventory management

Communication

Safety compliance

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of

Customer Service Attendant Supervisor.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE