Customer Service Attendant I - Key Recreation Center

City of Charlottesville; Charlottesville (VA); On-site; USD 31,000 - 38,000; Part time

Job summary

City of Charlottesville is seeking a part-time Recreation/Facility Assistant to support front desk operations, program administration, and customer service across athletic, recreation, fitness, and aquatic programs.

The role requires a high school diploma and at least three months in a recreation or cashier setting. Flexible weekend and evening shifts are required; holds responsibility for cash handling and basic administrative tasks on-site.

Qualifications

• High school diploma or equivalent required.
• Three months experience in recreation or cashier experience with computer systems.
• Must be available to work varied shifts including weeknights, weekends and holidays.

Responsibilities

• Greet guests and answer questions in person and over the phone, delivering courteous customer service.
• Explain Parks and Recreation programs, services and their benefits to the public.
• Supervise program areas and ensure safety of participants and staff; may lead or supervise a program, class, or activity.
• Assist with maintaining order by enforcing rules and regulations and assist with program implementation and setup.
• May perform cashier duties, handle cash receipts, and manage enrollment and attendance records.
• Operate computer software and maintain records; may serve as scorekeeper for athletics.

Skills

Customer service

Communication

Cash handling

Computer skills

Team supervision

Education

High school diploma or equivalent

Job description

This position performs responsible facility/front desk operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Provides oversight and administration of athletic, recreation, fitness, wellness, adaptive, golf and aquatic programs, classes, events, activities, centers, and/or skate parks that are comprised of diverse recreational features and amenities for all ages; performs related duties as required.

Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Key Recreation Center Supervisor.

The hiring amount for this position is $16.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.

Hours of Operations

• Monday - Thursday: 12pm-9pm
• Friday: 12pm-11pm
• Saturday: 1pm-6pm
• Sunday: 1pm-6pm

CSA I Schedule Needs

Primarily weekend coverage, with shifts occurring during operating hours.

This job opportunity is advertised with a closing date of "Continuous". If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed;
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations,
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor;
• May perform administrative tasks, completion of enrollment forms, tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Minimum Qualifications

• Any combination of education and experience equivalent to a high school diploma.
• Minimum of three (3) months of experience in a recreation, or similar environment as a recreation/activity assistant OR three (3) months of experience as a cashier using a computer system.

Special Requirements

• Must be available to work varied shifts including weeknights, weekends and holidays
• Minimum Age: 18

Knowledge, Skills and Abilities

Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.