Aquatic Programs Customer Service Attendant I

City of Charlottesville; Charlottesville (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

City of Charlottesville is seeking an Aquatics Program Aide to assist in the operation of Aquatic Programs, including Learn to Swim, under supervision. The role focuses on customer service, safety, and program support to ensure high-quality experiences for patrons.

You will assist aquatic instructors, supervise activities, handle equipment, and help with setup and cash handling when appropriate. This is a temporary, part-time position requiring flexibility for varied shifts.

Qualifications

• Minimum age 15 with Red Cross Lifeguard certification OR at least 16 years of age without certification.
• Minimum of three (3) months of experience in an aquatic, recreation, or similar environment.
• Must be available to work varied shifts including weeknights, weekends and holidays

Responsibilities

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.
• Performs customer service duties such as greeting guests and answering questions in person and over the phone.
• Explains Parks and Recreations programs, services and their benefits.
• Supervises and ensures safety of program areas, patrons and other staff as needed.
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate.
• Assists with maintaining order by enforcing rules and regulations,
• Assists with the implementation of programs, classes, events, and activities which may include the following duties: Distributes, collects, inspects, and accounts for equipment; Demonstrates proper use of equipment; observes and corrects technique; Sets up and breaks down rooms/areas or activities; Performs cleaning and general maintenance; May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor; May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor; May perform administrative tasks, completion of enrollment forms, tracking attendance; May use a variety of computer software programs; May serve as a scorekeeper at Parks and Recreation athletic programs and events; Performs related tasks as required.

Job description

Hiring amount is $16.50 an hour. This is a non‑exempt, temporary (variable/limited‑hour) position, and is not eligible for city benefits.

This position provides assistance in the operation of Aquatic Programs by performing responsible facility operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Specifically, the Aquatics Program Aide will assist aquatic instructors and coaches with Learn to Swim programs, and directing aquatic participants. Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Aquatic Programs Specialist or designated Manager on Duty.

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed;
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations,
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor;
• May perform administrative tasks, completion of enrollment forms, tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Minimum Qualifications:

• Minimum age 15 with Red Cross Lifeguard certification OR at least 16 years of age without certification.
• Minimum of three (3) months of experience in an aquatic, recreation, or similar environment.
• Must be available to work varied shifts including weeknights, weekends and holidays

Knowledge, Skills and Abilities:

Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand‑by/on‑call and/or emergency on‑call.

Position may require driving a City‑owned vehicle and is subject to the vehicle use policy and procedures. This is a safety sensitive position subject to drug and alcohol testing for pre‑employment, reasonable suspicion, post‑accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood‑borne pathogens. The noise level in the work environment is usually moderate.