Customer Service Attendant

Greendrop; Willow Grove (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

GreenDrop is seeking a GreenDrop Attendant to play a key role in ensuring exceptional service to donors. This position offers a chance to work independently while engaging positively with the community and maintaining a clean donation site. The ideal candidate should possess strong communication skills, a positive mindset, and be physically able to handle donations.

Benefits

Bundled health plans

Company-paid life insurance

401k plan with company matching

Paid time off

Mental health services

Qualifications

• Ability to work independently.
• Strong desire to provide excellent service.
• Ability to lift up to 50 lbs.

Responsibilities

• Interact with donors positively and assist them with donations.
• Maintain site cleanliness and organization.
• Assist truck driver during donation pickups.

Skills

Interpersonal skills

Customer service

Physical stamina

Positive mindset

Job description

Job Title: GreenDrop Attendant

Who we are:

GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.

GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.

[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]

What you can expect:

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
• We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University, develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental, and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on-demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

• The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
• The Site Attendant will lead by example and demonstrate our Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.

This includes but is not limited to the following:

• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist the truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

What you have:

• Ability to work independently without continuous supervision.
• Have an outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Able and willing to lift up to 50 lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.
• Positive mindset, Punctual, Strong sense of urgency, and able to take initiative in Job Duties.
• Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.

Minimum Age Requirements:

• Must be at least 18 years of age.

FLSA: Hourly.

Travel: None.

Work Type/Location: 318 York Rd. Willow Grove, PA 19090.

Savers/GreenDrop is an E-Verify employer.