Customer Service Asst Manager Plum Market

Plum Market Corporation; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Competitive holiday pay

Comprehensive benefits package

401(k) with company match

Team member discounts

Job summary

Plum Market Corporation is seeking a Customer Service Assistant Manager in Michigan to lead Front End operations and supervise Team Members. You will ensure service standards, train staff, and resolve guest concerns while upholding Plum Market policies.

The role demands leadership, strong communication, and the ability to work varied shifts, including nights and weekends, with a focus on excellent customer experiences.

Qualifications

• Minimum 1 year in a leadership capacity or equivalent.
• Able to work nights, weekends and holidays.
• Able to stand and walk for up to 4 hours.

Responsibilities

• Oversee and train all cash handling, check processing and POS policies and system procedures.
• Train, mentor and coach Team Members to succeed.
• Track, coach and discipline cash discrepancies, and attendance issues.
• Prepare and administer discussion notes and written notices of discipline.
• Communicate effectively with Customers, Team Members and Store Leadership.
• Effectively resolve Customer issues and concerns in a timely manner.
• Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
• Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Join the Plum Market Team – Where Passion Meets Opportunity!

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items while delivering an exceptional experience to our Customers.

At Plum Market, our Team Members are at the heart of everything we do. We are passionate about high-quality food, beverages, and grocery essentials, helping our Customers lead a better lifestyle. Our priority is creating a welcoming environment that supports both our Customers and our Team Members.

Our Retail Grocery Stores reflect the diverse communities we serve. From our dedicated Team Members and valued Customers to our local vendors and thoughtfully curated product selection, we take pride in fostering an inclusive and thriving culture. If you share our enthusiasm, we’d love for you to apply and discover how you can be part of our team!

Plum Market is more than just a workplace – it’s a desirable and rewarding environment where your contributions matter.

Employment is contingent upon a successful background check.

Ready to be part of something special?

Why Work at Plum Market?

Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.

Grow Your Passion – Learn about great food while advancing your skills and knowledge.

Comprehensive Training – We invest in our Team Members with exceptional training programs.

Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.

Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!

Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.

401(k) with Company Match – Available after just six months.

Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.

Description:

The Customer Service Assistant Manager is responsible for modeling and driving the Front End mission of exceptional execution of Customer Service at both the Customer Relations Desk and the cashier pods. They report to the Customer Service Manager and support the Team Leader by ensuring all Plum Market service standards are met and Guest issues are resolved in a positive, respectful and timely manner. They will train, supervise, oversee and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Who you are:

• You are curious and continuously learn and grow your capabilities.
• Model and provide exceptional Customer Service.
• You respect and value the power of conversation to bring people together, learn and solve problems.
• You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
• You are innovative and have the courage to pursue new ideas.
• You make an impact by being bold and taking action.
• You love a challenge and the satisfaction that comes from meeting it.
• You inspire people to want to be their best selves.

What you will bring:

• Ability to manage multiple projects simultaneously, detail-oriented, multi-tasker.
• You lead by example and set clear expectations.
• Able to work a variety of shifts including nights, weekends and holidays.
• Proficient in Microsoft Excel, Word and Power Point.
• Minimum of 1 year in a leadership capacity or equivalent.
• Able to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team.
• Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

What you will do:

• Oversee and train all cash handling, check processing and POS policies and system procedures.
• Train, mentor and coach Team Members to succeed.
• Track, coach and provide discipline for cash discrepancies, and attendance issues.
• Prepare and administer discussion notes and written notices of discipline.
• Communicate effectively with Customers, Team Members and Store Leadership.
• Effectively resolve Customer issues and concerns in a timely manner.
• Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
• Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.