Lead Cashier - Plum Market

Plum Market; Ann Arbor (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Team Member discounts (20% groceries,

Team Member meals at 50% off

Job summary

Plum Market is seeking a Lead Cashier in Ann Arbor to manage front-end operations during shifts, ensuring smooth customer flow and excellent service at all checkout lanes.

You will supervise cashiers, assistants, and baggers, delegate tasks, monitor staffing, and keep wait times down while enforcing cash handling procedures. This role partners with the Front End Manager to sustain a high‑performing front-end team.

Qualifications

• Customer-focused and Thrive in a fast-paced environment.
• Experience leading a team on a shift.
• Strong communication and organizational skills.
• Ability to stand and lift up to 50 lbs.

Responsibilities

• Manage all front-end operations during assigned shifts.
• Delegate tasks to cashiers, assistants, and baggers to ensure productivity and service goals.
• Monitor checkout lanes for proper staffing and minimal wait times.
• Assist with complex or escalated transactions and customer concerns.
• Ensure cash handling and register procedures are followed accurately.
• Maintain a clean, organized, and customer-ready front-end environment.
• Communicate shift performance and updates to management.
• Support training by modeling best practices and reinforcing standards.
• Uphold Plum Market’s policies, procedures, and safety standards.

Skills

Retail experience

Leadership

Customer service

Job description

Join the Plum Market Team – Where Passion Meets Opportunity!

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items while delivering an exceptional experience to our Customers.

At Plum Market, our Team Members are at the heart of everything we do. We are passionate about high-quality food, beverages, and grocery essentials, helping our Customers lead a better lifestyle. Our priority is creating a welcoming environment that supports both our Customers and our Team Members.

Our Retail Grocery Stores reflect the diverse communities we serve. From our dedicated Team Members and valued Customers to our local vendors and thoughtfully curated product selection, we take pride in fostering an inclusive and thriving culture. If you share our enthusiasm, we’d love for you to apply and discover how you can be part of our team!

Why Work at Plum Market?

Flexible Scheduling

Full-time and part-time positions available with a variety of retail shifts to support work-life balance.

Grow Your Passion

Learn about great food while advancing your skills and knowledge.

Comprehensive Training

We invest in our Team Members with exceptional training programs.

Competitive Holiday Pay

Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.

Career Growth Opportunities

As a growing company, we provide promotional pathways, so you can grow with us!

Comprehensive Benefits Package

Medical, dental, and vision coverage for you and your family.

401(k) with Company Match

Available after just six months.

Team Member Discounts

Enjoy 20% off grocery purchases and 50% off Team Member meals.

Plum Market is more than just a workplace – it’s a desirable and rewarding environment where your contributions matter.

Employment is contingent upon a successful background check.

Description

A Lead Cashier is responsible for managing front-end operations during their assigned shift, ensuring efficient Customer flow and excellent service at all checkout lanes. This role supervises cashiers, assistants, and baggers, delegating tasks to maintain productivity and service standards. The Lead Cashier focuses on shift-level execution, ensuring lanes are properly staffed, wait times are minimized, and all Customer needs are met. This role works closely with the Front End Manager and Assistant Manager, reporting shift performance and any issues requiring follow-up.

Who you are

You are Customer-focused, approachable, and thrive in a fast-paced environment.

You are confident leading a team through direct, shift-based supervision.

You are detail-oriented and quick to make decisions that improve service flow.

You are a clear communicator who ensures tasks are understood and completed.

You are reliable, solutions-focused, and motivated to support both your team and Guests.

What you will bring

Prior retail, grocery, or hospitality experience; leadership experience preferred.

Knowledge of cashiering, cash handling, and Customer Service best practices.

Strong organizational and multitasking skills.

Ability to motivate and direct Team Members during a busy shift.

Flexibility to work evenings, weekends, and holidays.

Physical ability to stand and walk for up to 4 hours without a break.

Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted.

What you will do

Manage all front-end operations during assigned shifts.

Delegate tasks to cashiers, assistants, and baggers to ensure productivity and service goals are met.

Monitor checkout lanes to ensure proper staffing and minimal wait times.

Assist with complex or escalated transactions and Customer concerns.

Ensure all cash handling and register procedures are followed accurately.

Maintain a clean, organized, and Customer-ready front-end environment.

Communicate shift performance, staffing notes, and operational updates to the Front End Manager or Assistant Manager.

Support training by modeling best practices and reinforcing service standards.

Uphold Plum Market’s policies, procedures, and safety standards.