Customer Service Associate w.Deli

Blarney Castle Oil Co; Interlochen (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Blarney Castle Oil Co in Michigan seeks a dedicated C-Store Associate for full-time work. You will service customers, handle cash and card transactions, and operate the deli counter with food preparation and safety standards in mind.

You will follow company procedures, participate in promotions, train as required, and stay vigilant about safety near gas pumps while delivering friendly, efficient service.

Qualifications

• High school diploma or GED is required; relevant retail experience considered.
• Good interpersonal skills to connect with customers and provide information accurately and politely.
• Basic math skills for cash transactions, calculating change, taxes and balancing registers.
• Must read and apply company procedure documents.
• Able to work in a team and follow directions from management.
• Ability to monitor activity at gas pumps and within store.
• Capable of operating microwaves, small ovens and other kitchen equipment.
• Ability to work under stress during high volume periods.

Responsibilities

• Provide immediate, undivided attention to customers.
• Participate in sales promotions and company programs.
• Complete required trainings within set periods.
• Handle deli orders and food preparation following standards.
• Receive payments and issue correct change.
• Operate the cash register, card scanners and other sale equipment.
• Monitor gas pumps for safe operation and accurate transactions.
• Prepare deli orders and ensure proper food handling and storage.
• Maintain Serve-Safe standards and proper portion control.
• Control deli waste and manage inventory dates.

Skills

Customer service

Interpersonal skills

Basic math

Cash handling

Teamwork

Procedural reading

Stress management

Kitchen equipment operation

Education

High school diploma

GED

Tools

Cash register

Card scanners

Lottery ticket machines

Job description

• Job Category C-Store
• Employee Type C-Store Full Time

Contact information

• Name Angie
• Phone [phone]

Description

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

• Typical decisions (total authority)
• Other decisions (referred for approval) #asmhpij