Customer Service Associate

Blarney Castle Oil Co; Fennville (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Blarney Castle is seeking a full-time C-Store associate to deliver excellent customer service and support deli operations. You will participate in promotions, complete mandatory training, and handle payments at the register while maintaining food safety standards.

The role requires teamwork, basic math, and the ability to work in a fast-paced environment, including lifting and standing for long periods.

Qualifications

• High school diploma or GED required; retail experience considered.
• Strong interpersonal and courteous customer service.
• Basic math and cash handling proficiency.
• Ability to read and apply company procedures.
• Team player with the ability to follow directions.
• Basic kitchen equipment operation and safety awareness.

Responsibilities

• Display a customer comes first attitude with immediate attention.
• Participate in sales promotions and programs.
• Complete required training within deadlines.
• Receive payments and handle change accurately.
• Operate cash register and related devices to finalize sales.
• Maintain deli food prep, handling, and storage per standards.
• Ensure food safety and inventory control, logs, and accuracy.

Skills

Interpersonal skills

Basic math

Teamwork

Reading procedures

Kitchen equipment operation

Stress management

Education

High school diploma or GED

Tools

Cash registers

Job description

• Job Category C-Store
• Employee Type C-Store Full Time

Description

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)