Customer Service Associate w.Deli

Blarney Castle Oil Co; Brethren (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Blarney Castle Oil Co. in Michigan is seeking a part-time C-Store Associate to provide friendly customer service, handle cash transactions, stock deli products, and uphold food safety standards.

You will work as part of a team, support store promotions, and complete required training, including deli food handling. The role requires lifting up to 50 pounds and working in a fast-paced environment.

Qualifications

• High school diploma or GED required; relevant retail experience considered.
• Good interpersonal skills to connect with customers and provide information.
• Basic math to handle cash, change, tax and balance registers.
• Must read and apply company procedure documents.

Responsibilities

• Provide immediate and undivided attention to customers.
• Participate in promotions and store programs.
• Complete required training within set periods.
• Complete specialized training on deli food prep, handling and storage.
• Be aware of weekly promotions and suggest items to customers to increase sales.
• Receive payments and give back change.
• Operate cash register, credit card scanners, and other selling devices.
• Monitor gas pumps for safe operation and correct transactions.
• Prepare deli orders accurately.
• Follow Serve-Safe and portion control standards.
• Control deli waste, avoid spoilage, and manage inventory out dates.
• Read alpha-numeric data on registers and documents.
• Maintain accurate temperature logs for food and equipment.
• Lift up to 50 pounds and work in coolers; climb steps safely.

Skills

Cash Handling

Customer Service

Teamwork

Read Procedures

Math Skills

Food Safety

Education

High School Diploma or GED

Tools

Cash Register

Job description

Description

• Job Category C-Store
• Employee Type Regular Part Time

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:
Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)
Other decisions (referred for approval)