CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of New Jersey and Philadelphia; Toms River (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in retail seeks a part-time associate for their Toms River location. The role involves customer engagement, register management, and maintaining store standards. Ideal candidates should possess strong customer service skills and be able to work flexibly in a dynamic environment.

Benefits

Medical, Prescription, Dental, Vision benefits for part-time employees

PTO and Discounts

Flexible work schedules

Qualifications

• Ability to meet customer needs and resolve issues efficiently.
• Dependable and trustworthy.
• Ability to understand and convey instructions in English.

Responsibilities

• Successfully process register transactions and manage drawer balances.
• Engage customers and maintain store cleanliness.
• Receive cross-training and assist in various operational tasks.

Skills

Customer Service

Honesty/Integrity

Reliability

Communication Skills

Flexibility

Job description

Job Details

• Job Location: Toms River Store - Toms River, NJ
• Position Type: Part-Time
• Education Level: None
• Salary Range: $15.75 - $15.75 Hourly
• Travel Percentage: None
• Job Shift: Any
• Job Category: Retail

Specific Duties

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engage customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
4. Receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
5. Train to complete opening and closing procedures as necessary.
6. Stock and maintain the sales floor with newly processed merchandise.
7. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
8. Maintain sales floor by recovering sales floor and dressing rooms.
9. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
10. Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
11. Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
12. Maintain a professional appearance at all times, wearing the company-issued uniform.
13. Ensure regular attendance.
14. Perform all other essential duties as assigned.

Benefits Overview

Benefit eligibility depends on employment status:

• Full-time employees, after satisfying the waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees working between 30-37.5 hours per week are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.
• Part-time employees working less than 30 hours per week are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Customer Service: Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Sound and Timely Decisions: Use knowledge and experience to make decisions that impact business goals and strategies, fostering an environment where others are empowered to decide.
• Reliability: Dependable and trustworthy.
• Enthusiasm: Bring energy to tasks.
• Accuracy: Perform work accurately and thoroughly.
• Communication Skills: Ability to understand and convey instructions in English, both verbal and written.
• Flexibility: Work a flexible schedule on short notice, including nights, weekends, and occasional long hours.
• Physical Ability: Meet the physical demands of the position.
• Vision: Corrected to within normal limits.
• Work Environment: Function effectively in a hectic environment with occasional high stress.