CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of New Jersey and Philadelphia; Bordentown (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in retail is seeking a part-time team member for their Bordentown location. This position involves customer engagement, processing transactions, and maintaining store organization. Ideal candidates will demonstrate strong customer service skills and a flexible availability. Join a supportive team that values integrity and enthusiasm in providing excellent service.

Benefits

Medical and Prescription Benefits for eligible employees

Paid Time Off for part-time workers

Employee Discounts

Credit Union Membership

Voluntary Benefits

Mylo Membership

Qualifications

• Ability to meet customer needs and resolve issues efficiently.
• Dependable and trustworthy with a flexible schedule.
• Ability to work in a hectic environment.

Responsibilities

• Process register transactions and handle money accurately.
• Engage customers by maintaining a clean and organized store.
• Train for cross-functional roles to enhance personal growth.

Skills

Customer Service

Reliability

Communication

Integrity

Flexibility

Enthusiasm

Job description

Job Details

• Job Location: Bordentown Store - Bordentown, NJ
• Position Type: Part-Time
• Education Level: None
• Salary Range: $15.75 - $15.75 Hourly
• Travel Percentage: None
• Job Shift: Any
• Job Category: Retail

Specific Duties

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engage customers successfully using the following steps: a. Greet every customer within 5 feet b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our initiatives f. Listen and respond to customer concerns g. Engage customers at the register h. Manage your register line effectively i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, and timely announcements.
4. Receive cross-training as Donation-Utility Associate and Barcoder to promote individual growth and maintain productivity.
5. Train to complete opening and closing procedures as necessary.
6. Stock and maintain sales floor with newly processed merchandise.
7. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
8. Recover sales floor and dressing rooms to maintain cleanliness and organization.
9. Establish or identify prices of goods via merchandise type, markings, or assistance from a manager or supervisor.
10. Utilize systems, including phones and paging systems, and make scheduled announcements.
11. Maintain store's interior and exterior cleanliness (vacuuming, dusting, cleaning bathrooms, mopping, washing windows, etc.).
12. Maintain a clean and neat personal appearance at all times. Wear company-issued uniform.
13. Regular attendance is required.
14. Perform all other essential duties as assigned.

Benefits Overview:

Benefit eligibility depends on employment status:

• Full-time employees are eligible for Medical, Prescription, Dental, Vision, Life, AD&D, Short and Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.
• Part-time employees working 30-37.5 hours/week are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.
• Part-time employees working less than 30 hours/week are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Customer Service: Ability to meet customer needs, understand concerns, and resolve issues friendly and efficiently.
• Honesty/Integrity: Be truthful and credible in the workplace.
• Sound and Timely Decisions: Use knowledge and experience to make impactful decisions and empower others.
• Reliability: Dependable and trustworthy.
• Enthusiasm: Bring energy to tasks.
• Accuracy: Perform work accurately and thoroughly.
• Communication: Understand and convey instructions in English.
• Flexibility: Work a flexible schedule, including nights, weekends, and occasional long hours.
• Physical Demands: Meet the physical requirements of the position.
• Vision: Corrected to within normal limits.
• Work Environment: Function well in a hectic environment with occasional high stress.