CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of New Jersey and Philadelphia; Ewing (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Goodwill Industries of New Jersey and Philadelphia is seeking a Part-Time Retail Associate in Ewing, NJ. This role involves cash register operations, stock management, and customer interaction to support the organization's mission of job training and education initiatives. Candidates should demonstrate strong customer service skills and the ability to thrive in a fast-paced retail environment.

Benefits

Medical and Prescription benefits for eligible part-time employees.

PTO and Discounts.

Qualifications

• Able to meet customer needs and resolve issues efficiently.
• Dependable and trustworthy with strong communication skills.
• Ability to work flexible hours on short notice.

Responsibilities

• Process register transactions and manage money effectively.
• Maintain a clean and organized store environment.
• Engage with customers and encourage donations.

Skills

Customer Service

Honesty

Decision Making

Reliability

Enthusiasm

Accuracy

Communication

Flexibility

Job description

Job Details

• Job Location: Ewing Store - Ewing, NJ
• Position Type: Part-Time
• Education Level: None
• Salary Range: $15.75 - $15.75 Hourly
• Travel Percentage: None
• Job Shift: Any
• Job Category: Retail

Description

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engage customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
4. Receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
5. Train to complete opening and closing procedures as necessary.
6. Stock and maintain the sales floor with newly processed merchandise.
7. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
8. Maintain sales floor by recovering sales floor and dressing rooms.
9. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
10. Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
11. Maintain interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
12. Maintain a clean and neat personal appearance at all times. Wear company issued uniform.
13. Regular attendance is required.
14. All other essential duties as assigned.

Benefits Overview:

Benefit eligibility depends on employment status. Full-time employees are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Part-time employees working between 30 and 37.5 hours per week are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Part-time employees working less than 30 hours per week are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Customer Service: Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Sound and Timely Decisions: Use knowledge and experience to make decisions impacting business goals; empower others to make decisions.
• Reliability: Dependable and trustworthy.
• Enthusiasm: Bring energy to tasks.
• Accuracy: Perform work accurately and thoroughly.
• Communication: Understand and convey instructions in English.
• Flexibility: Work a flexible schedule on short notice, including nights, weekends, and occasional long hours.
• Physical Demands: Meet physical requirements of the position.
• Vision: Corrected to within normal limits.
• Work Environment: Function effectively in a hectic environment with occasional high stress.