CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern NJ and Philadelphia; Ocean Township (NJ); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a dedicated Donation-Utility Associate/Barcoder to process transactions, support merchandising, and assist customers at the Ocean Township location. You will handle register duties, participate in round-up promotions, stock the sales floor, and contribute to a clean, organized store environment.

The role requires reliable, flexible individuals who can work nights or weekends as needed and communicate effectively in English.

Qualifications

• Customer service ability to meet customer needs and resolve issues.
• Honesty and integrity in handling money and transactions.
• Reliability and punctual attendance for shifts.
• Ability to communicate in English clearly, both verbal and written.
• Flexibility to work nights, weekends, and variable hours.

Responsibilities

• Process register transactions, handle money, count drawer, and request Round-Up donations.
• Stock and maintain sales floor with merchandise; ensure neat, organized store.
• Assist customers with questions and direct them to resources for job training initiatives.
• Perform opening/closing procedures and maintain store cleanliness and safety.
• Use store phones and paging systems; make timely announcements.

Skills

Customer Service

Honesty/Integrity

Reliability

Attention to Detail

English Communication

Teamwork

Flexibility

Problem Solving

Education

High school diploma or equivalent

Tools

Cash register systems

Job description

SPECIFIC DUTIESFollow all Goodwill policies and safety procedures. Must possess professional etiquette.Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.Train to complete opening and closing procedures as necessary.Must stock and maintain sales floor with newly processed merchandise.Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.Maintains sales floor by recovering sales floor and dressing rooms.Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.Regular attendance is required.All other essential duties as assigned.Benefits Overview:Benefit eligibility is tied to whether you are a full-time employee or part-time employee.Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.JOB QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.Reliability The trait of being dependable and trustworthy.Enthusiastic Ability to bring energy to the performance of a task.Accuracy Ability to perform work accurately and thoroughly.Ability to communicate and understand instructions, both verbal and written, in English.Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.Ability to meet physical demands of position.Vision corrected to within normal limits.Ability to function in a hectic work environment with occasional periods of high stress.