Customer Service Associate - Temporary

Walgreens; Tappan (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate to engage customers, handle transactions, and maintain store operations. The role requires excellent customer service skills and a willingness to work flexible hours, ensuring a positive shopping experience for all customers.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions at the cash register.
• Maintains counters, shelves, and inventory.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges.
• Maintains counters and shelves, takes inventory, and keeps records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with product placement and stock rotation, especially for food items, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Handles web pick-up orders, monitors, fills, and delivers them to customers.
• Ensures the store's interior and exterior are clean and orderly.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.