Customer Service Associate - Temporary

Walgreens; Suffolk (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to enhance customer interactions and ensure a delightful shopping experience. This role involves engaging with customers, providing efficient service, and maintaining store standards. You'll assist with transactions, manage inventory, and uphold company policies while fostering a positive atmosphere. If you thrive in a dynamic environment and enjoy helping others, this opportunity is perfect for you. Join a team dedicated to customer satisfaction and personal development, where your contributions will make a significant impact.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Registers customer purchases and manages cash transactions.
• Maintains store cleanliness and merchandising standards.

Skills

Customer Service

Communication Skills

Cash Register Operation

Inventory Management

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method, and manages stock outs.
• Maintains a working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, as well as suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs as requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.