Customer Service Associate - Temporary

Walgreens; Stillwater (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Experience Associate who excels in delivering outstanding customer service. The role involves engaging customers, handling transactions, and ensuring store cleanliness. Ideal candidates will possess strong interpersonal skills and a willingness to work flexible hours.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Handles transactions, including registering purchases and processing returns.
• Maintains knowledge of store systems and equipment.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggestive selling of trade-up and/or companion items.
• Handles transactions, including registering purchases, collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, completes resets and revisions as directed.
• Assists with food product separation and placement, stock rotation, and restocking.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, including monitoring, filling, and delivering orders.
• Supports store cleanliness and appearance.
• Follows all policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends and completes training and PPLs as directed.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.