Customer Service Associate - Temporary

Walgreens; Rocky River (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Associate to provide exceptional service and support in a retail environment. Responsibilities include engaging with customers, processing transactions, and maintaining store organization. The role requires flexibility in hours and a commitment to customer satisfaction.

Qualifications

• At least six months of retail experience preferred.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales and provide friendly checkout service.
• Resolve customer issues and answer questions.

Skills

English

Job description

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Responsibilities

1. Model and deliver a distinctive and delightful customer experience.
2. Register sales on assigned cash register, provide courteous, fair, friendly, and efficient checkout service.
3. Engage customers and patients by greeting them and offering assistance with products and services.
4. Resolve customer issues and answer questions to ensure a positive experience.
5. Share customer service best practices with team members.
6. Recommend items for sale and suggest trade-up or companion products.
7. Process transactions, returns, refunds, and exchanges accurately.
8. Maintain store cleanliness, organize shelves, and take inventory.
9. Implement asset protection procedures and ensure compliance with laws.
10. Construct and maintain displays, assist with stock rotation, and restock items.
11. Provide customer service in the photo area, including digital passport photos and promotional products.
12. Handle web pick-up responsibilities and assist with store maintenance.
13. Adhere to company policies and foster respectful relationships.
14. Complete any additional tasks as assigned.

Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Prefer at least six months of retail experience.
• Prior experience with Walgreens is a plus.

Additional Information

• Employment type: Full-time
• Seniority level: Not Applicable
• Hourly rate: $15 - $17.50
• Equal Opportunity Employer, including disability/veterans.
• Role open until filled; benefits info available at jobs.walgreens.com/benefits.