Customer Service Associate - Temporary

Walgreens; Phoenix (AZ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading retail company is seeking team members to enhance customer experience through service excellence. Responsibilities include engaging customers, processing transactions, and maintaining store operations. Candidates should be fluent in English and willing to work flexible hours, including evenings and weekends.

Benefits

Flexible scheduling

Benefits information available online

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to enhance experience.
• Handles transactions and manages inventory.
• Implements asset protection procedures.

Skills

Customer Service

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets as directed.
• Assists with food product placement and stock rotation, following policies and procedures.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional products.
• Manages web pick-up orders, including monitoring, filling, and delivering orders.
• Ensures the store remains clean, neat, and orderly.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as assigned by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience working at Walgreens is a plus.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including for disability and veterans.

The actual salary offered will depend on various factors including location, skills, education, and experience. This position remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour