Customer Service Associate - Temporary

Walgreens; City of Rome (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking customer-focused individuals for a dynamic role. Your responsibilities will include engaging customers, handling transactions, and maintaining store appearance. Ideal candidates are fluent in English and flexible with hours. Retail experience is preferred but not mandatory.

Qualifications

• Fluent in English reading, writing, and speaking.
• Willing to work flexible hours.

Responsibilities

• Engages customers by offering assistance and resolving issues.
• Handles transactions at the cash register.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including cash collection, refunds, exchanges, and processing voids and rain checks.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal items, and completes resets as directed.
• Assists with food separation and product placement according to policies, including stock rotation using FIFO.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Supports web pick-up responsibilities, monitoring orders, filling, and delivering them.
• Maintains store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens is a plus.

Applicable for San Francisco, CA applicants: We will consider qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.

We are an Equal Opportunity Employer, including disability and veterans.

The actual compensation depends on various factors such as location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits. Please copy and paste the URL if the link is not clickable.

Salary Range: $15.50 - $17.50 per hour