Customer Service Associate - Temporary

Walgreens; Peoria Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, providing assistance with products and services, and ensuring a welcoming atmosphere. You will be responsible for handling transactions, maintaining store displays, and contributing to a positive shopping experience. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. If you are ready to take on a rewarding position that values flexibility and teamwork, this opportunity is perfect for you.

Qualifications

• Fluency in English is required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles customer purchases, cash, and processes returns.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Communication Skills

Cash Handling

Inventory Management

Education

High School Diploma

Job description

The provided job description contains detailed responsibilities and expectations, but it could benefit from improved formatting for better readability and clarity. I will organize the content with appropriate HTML tags, remove redundant or irrelevant details, and ensure the description remains focused on the core job duties.

Here is the refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Registers customer purchases, handles cash, and processes returns, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with product placement and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, including monitoring and fulfilling orders.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.