Customer Service Associate - Temporary

Walgreens; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Associate in Oklahoma City. The role involves engaging customers, providing operational support, and maintaining store appearance. Ideal candidates will possess strong communication skills, a passion for customer satisfaction, and an ability to work flexible hours.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles cash transactions and processes returns and exchanges.
• Maintains store cleanliness and assists with product placement.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, handles cash, and processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, completes resets, and revisions as directed.
• Assists with food product placement and stock rotation following policies.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, including monitoring and delivering orders.
• Maintains store cleanliness and appearance.
• Follows company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects.

Training & Personal Development

• Attends training sessions and completes PPLs as requested by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens preferred.

The following applies for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

We are an Equal Opportunity Employer, including disability and veterans.

The actual compensation will depend on various factors such as location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits. If unable to click the link, copy and paste the URL into your browser.

Salary Range: $15 - $17.5 per hour