Customer Service Associate - Temporary

Walgreens; Oak Creek (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate in Oak Creek, Wisconsin. The role involves providing exceptional customer service, handling transactions, and maintaining store operations. Ideal candidates will demonstrate strong interpersonal skills and a commitment to customer satisfaction. Flexibility in working hours is essential.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales and provides courteous checkout service.
• Handles cash and processes returns, refunds, and exchanges.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

Fluent in English

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, handles cash, processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements asset protection procedures to identify and minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food product placement and stock rotation following policies/procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers them to customers.
• Assists with store cleanliness and organization.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.