Customer Service Associate - Temporary

Walgreens; Highland Park (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail seeks a customer-focused individual to enhance the shopping experience. The role involves engaging with customers, operating the cash register, and maintaining store operations. Candidates should be flexible with hours and possess strong communication skills.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Operates cash register, handles transactions, refunds, and exchanges.
• Engages customers by greeting them and offering assistance.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion products.
• Operates cash register, handles transactions, refunds, and exchanges.
• Keeps counters and shelves clean, merchandises products, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Builds and maintains displays, completes resets as directed.
• Assists with food product placement and stock rotation following policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos and promotional products.
• Handles web pick-up orders, monitors and delivers as needed.
• Supports store cleanliness and organization.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.