Customer Service Associate - Temporary

Walgreens; Escondido (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate to provide exceptional service and support in a fast-paced environment. You will engage with customers, handle transactions, and maintain store operations while adhering to company policies. This role requires a commitment to delivering a delightful customer experience and flexibility in working hours.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Handles transactions at the cash register efficiently.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

Fluency in English

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and trade-up or companion products to customers.
• Handles transactions at the cash register, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Creates and maintains displays, completes resets, and revisions as directed.
• Assists with food product placement and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster printing, and promotional products.
• Handles web pick-up orders, including monitoring, filling, and delivering.
• Maintains store cleanliness and appearance.
• Adheres to company policies and fosters respectful coworker relationships.
• Completes assigned special tasks and projects.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.