Customer Service Associate - Temporary

Walgreens; Coronado (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking dedicated individuals to provide exceptional customer service and operational support. The role involves engaging with customers, handling transactions, and ensuring a pleasant shopping experience. Ideal candidates will be fluent in English and open to flexible working hours, including weekends.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Handles transactions accurately, including voids and refunds.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions accurately, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with product placement, stock rotation, and adhering to safety and handling policies.
• Possesses working knowledge of store systems and equipment.
• Provides photo services, including digital passport photos and promotional products.
• Handles web pick-up orders, monitors and fills orders, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.