Customer Service Associate - Temporary

Walgreens; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is looking for a Customer Service Associate in El Paso. The role focuses on delivering exceptional customer experiences, handling transactions, and maintaining store operations. The ideal candidate should be flexible and possess strong communication skills, aiming to enhance customer satisfaction and store efficiency.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers, resolves issues, and ensures a positive experience.
• Registers customer purchases and processes transactions.
• Maintains store cleanliness and assists with inventory.

Skills

Customer service

Communication

Problem-solving

Job description

Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes refunds, returns, rain checks, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed by the store manager or shift leader.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, completes resets, and assists with product placement according to policies.
• Assists with food product separation and stock rotation, following safety and quality standards.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Handles web pick-up orders, monitors, fills, and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as required.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens preferred.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including disability and veterans.

The actual salary offered depends on various factors including location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour