Customer Service Associate - Temporary

Walgreens; Daytona Beach (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in retail pharmacy seeks to enhance its customer service team in Daytona Beach. The role involves engaging customers, processing transactions, and maintaining store operations. Ideal candidates will be fluent in English and flexible with their working hours, contributing to a positive shopping experience.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Processes transactions at the cash register efficiently.
• Engages customers and resolves issues to ensure a positive experience.

Skills

Customer Engagement

Communication

Problem Solving

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Processes transactions at the cash register, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product separation and placement, ensuring proper stock rotation and placement policies are followed.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster printing, and promotional products.
• Handles web pick-up responsibilities, monitoring and fulfilling orders.
• Assists with store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.