Customer Service Associate - Temporary

Walgreens; Crown Point (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, providing friendly and efficient service, and ensuring the store is well-maintained and organized. Ideal candidates will possess strong communication skills, a commitment to customer satisfaction, and the ability to adapt to a flexible schedule. Join a team that values your contributions and offers opportunities for personal development while making a positive impact in the community.

Qualifications

• Fluency in English is required for effective communication.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers by greeting and assisting with products.
• Provide efficient service and handle customer purchases.
• Maintain store cleanliness and assist with inventory management.

Skills

Customer Service

Communication Skills

Cash Handling

Inventory Management

Flexibility

Education

High School Diploma

Tools

Cash Register

Store Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method, and manages restock outs.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, with suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities, monitors orders in Picture Care Plus, fills orders (picks items), and delivers orders to customers as they arrive at the store.
• Assists with exterior and interior maintenance by ensuring the store is clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training sessions and completes PPLs as requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.