Customer Service Associate - Temporary

Walgreens; Clifton (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences while providing efficient service in a dynamic retail environment. This role involves engaging with customers, processing transactions, and maintaining store standards to ensure a welcoming atmosphere. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. Join a team where your contributions will make a significant impact on customer loyalty and store success, all while developing your skills in a supportive setting.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes sales and manages cash transactions.
• Maintains store cleanliness and compliance with laws.

Skills

Customer Service

Communication Skills

Sales Techniques

Inventory Management

Cash Handling

Education

High School Diploma

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes sales on the cash register, handles transactions such as voids, refunds, and exchanges, and manages cash and change.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, completes resets, and revisions as directed.
• Assists with food item separation and product placement according to policies, including stock rotation using FIFO.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional products.
• Handles web pick-up responsibilities, monitors orders, and delivers to customers.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.