Customer Service Associate - Temporary

Walgreens; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to enhance customer experiences in a dynamic retail environment. This temporary role involves engaging with customers, processing transactions, and maintaining store organization. Ideal candidates will have a passion for service and the ability to work flexible hours, contributing to a team that values excellence and respect. Join a company committed to personal development and customer satisfaction, where your contributions will make a real difference in the community.

Qualifications

• Fluent in English, with strong communication skills.
• Retail experience preferred, especially with Walgreens.

Responsibilities

• Deliver a delightful customer experience and resolve issues.
• Register sales and maintain cleanliness of the store.
• Assist with inventory and uphold company policies.

Skills

Customer Service

Cash Register Operations

Inventory Management

Communication Skills

Education

High School Diploma or Equivalent

Job description

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Responsibilities

1. Model and deliver a distinctive and delightful customer experience.
2. Register sales on the assigned cash register, provide courteous, fair, friendly, and efficient checkout service.
3. Engage customers and patients by greeting them and offering assistance with products and services.
4. Resolve customer issues and answer questions to ensure a positive experience.
5. Share customer service best practices with team members.
6. Recommend items for sale, including trade-up and/or companion items.
7. Process transactions, refunds, and exchanges accurately.
8. Maintain cleanliness and organization of counters and shelves, take inventory, and check in merchandise.
9. Implement asset protection procedures to minimize profit loss.
10. Ensure compliance with laws regarding regulated products.
11. Construct and maintain displays, complete resets, and assist with product placement.
12. Assist with food item separation and stock rotation.
13. Operate store systems and equipment effectively.
14. Provide customer service in the photo area and handle web pick-up responsibilities.
15. Assist with store maintenance and uphold company policies and respectful relationships.
16. Complete special assignments as needed.

Training & Personal Development

1. Attend training and complete required PPLs.
2. Be fluent in reading, writing, and speaking English (except in Puerto Rico).
3. Willingness to work flexible hours, including evenings and weekends.
4. Prefer six months of retail experience and prior Walgreens experience.

Additional Information

• Consideration for employment includes applicants with arrest and conviction records (San Francisco, CA).
• Equal Opportunity Employer.
• Compensation ranges from $15 to $17.50 per hour, depending on various factors.