Customer Service Associate (Teller)

Queenstown Bank; Northern (KY); Híbrido; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

401K retirement plan

Tuition Reimbursement

Life Insurance

Disability Insurance

Employee Discounts

Descripción de la vacante

Queenstown Bank in Maryland seeks a Customer Service Associate (Teller) to serve as the friendly face of the branch, handling transactions and helping customers meet their financial needs.

This full-time role requires a high school diploma or GED, cash handling or customer service experience, and solid computer skills; training on bank products and security procedures is provided.

Formación

• High school diploma or GED required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills including database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented and accurate with tasks.
• Basic math to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments.
• Good organizational and time management skills.

Responsabilidades

• Greet customers warmly and deliver outstanding service.
• Process transactions accurately and in line with bank policies.
• Build relationships and refer customers to specialists for product needs.
• Educate customers on digital services and fraud prevention.
• Collaborate with colleagues to meet branch goals and deliver great service.
• Follow banking regulations, security and operational procedures.
• Adhere to the bank's core values: Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Conocimientos

Cash handling

Customer service

Strong computer skills

Teamwork

Detail oriented

Math skills

Organizational skills

Counting currency

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate (Teller)

Full Time Regular Clerical Church Hill, MD, US

7 days ago Requisition ID: 1140

Salary Range: $18.00 To $20.00 Hourly

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers.

Duties and Responsibilities:

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Good organizational and time management skills.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.