Customer Service Associate Team Leader (Front End Support Assistant Manager)

Whole Foods Market; South Weymouth (MA); On-site; Full time

Job summary

Whole Foods Market is seeking a Customer Service Associate Team Leader to assist in daily operations, lead team members, and ensure outstanding customer service. The role requires strong interpersonal skills and a growth mindset, with responsibilities including cash management and team development. Ideal candidates will have retail experience and a passion for customer service.

Qualifications

• At least 18 months retail experience and 6+ months supervisory experience.

Responsibilities

• Assisting the Team Leader in daily operations and cash management.
• Leading and developing Team Members.
• Providing courteous and efficient service to customers.

Skills

Customer Relationship Skills

Interpersonal Skills

Product Knowledge

Growth Mindset

Financial Assessment Skills

Tools

Microsoft Office

Job description

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Join to apply for the Customer Service Associate Team Leader (Front End Support Assistant Manager) role at Whole Foods Market.

This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.05/hr - $35.00/hr

Responsibilities include:

• Assisting the Team Leader in daily operations, including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects.
• Leading and developing Team Members.
• Providing courteous, friendly, and efficient service to customers and Team Members, in line with company standards.
• Performing duties as per Standard Operating Procedures and supporting health and safety regulations.

Job Responsibilities

• Modeling and delivering outstanding customer service.
• Achieving high standards of retail execution.
• Working with the Team Leader to meet financial and operational targets.
• Resolving customer questions and team concerns.
• Evaluating and documenting Team Member performance.
• Acting as point person in absence of the Team Leader.
• Communicating company vision and fostering a positive team environment.
• Training, mentoring, and motivating team members.

Job Skills

• High energy, enthusiasm, and alignment with company values.
• Advanced product knowledge and awareness of new products.
• Growth mindset and desire to mentor others.
• Excellent interpersonal and customer relationship skills.
• Knowledge of regulatory and safety policies.
• Financial assessment skills and proficiency in Microsoft Office and related applications.

Experience

• At least 18 months retail Team Member experience and 6+ months supervisory experience.

Physical Requirements / Working Conditions

• Ability to lift 50 pounds.
• Standing/walking for 6-8 hours in an 8-hour shift.
• Ability to work in cold, wet, and temperature-varied environments, including nights, weekends, and holidays.

This document summarizes essential responsibilities and is not exhaustive. Promotion depends on performance, business needs, and qualifications. Equal employment opportunity is provided for all applicants.