Customer Service Associate – State of Ohio (FT)

State of Ohio; Springdale (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Education and Development

Job summary

The State of Ohio, specifically the Ohio Bureau of Workers’ Compensation, is hiring for a full-time, on-site position in Springdale. The role focuses on coordinating medical examinations and delivering high-quality customer service to injured workers, employers, and attorneys across Ohio offices.

Work hours are 8:00am–5:00pm, with an hourly wage of $22.59. Benefits and career opportunities are available within a state agency committed to safety and service excellence.

Qualifications

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, employees will be reassigned after serving 6 months

Responsibilities

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule IMEs, including assessments for MMI, 90-day exams, and additional allowances
• Schedule C-92 exams for %PPD awards, increases, and newly allowed conditions
• Index and rename documents received via fax before filing into injured workers’ claims
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers
• Receive, sort, and distribute incoming mail and deliveries

Skills

Customer Service

Job description

The State of Ohio, specifically the Ohio Bureau of Workers’ Compensation, is hiring for a full-time, on-site position in Springdale. The role focuses on coordinating medical examinations and delivering high-quality customer service to injured workers, employers, and attorneys across Ohio offices.

Work hours are 8:00am–5:00pm, with an hourly wage of $22.59. Benefits and career opportunities are available within a state agency committed to safety and service excellence.