Customer Service Associate - Retail Support Center - Marshall, MN

Runnings; Marshall (MN); On-site; USD 23,419 - 31,684; Full time

Job summary

Runnings is seeking a Customer Service Associate for their Retail Support Center in Marshall, MN. The role involves providing exceptional service to customers and supporting marketing initiatives while contributing to customer satisfaction through effective communication and issue resolution.

Candidates should have a customer-centric mindset, strong time management skills, and relevant experience in customer support. The position offers competitive pay ranging from $17.00 to $23.00 based on experience, along with opportunities for professional development.

Qualifications

• 2+ years of experience in customer support or a related field is highly desirable.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Serve as the initial contact for customer inquiries through phone and email.
• Address and resolve customer concerns and complaints promptly.
• Process orders, returns, and exchanges efficiently.
• Collaborate with the eCommerce team to enhance customer experience.
• Manage community support applications.
• Assist with data entry and coordinating marketing events.

Skills

Customer-Centric Mindset

Strong Time Management

Excellent Communication Skills

Tech-Savvy

Customer Support Experience

Education

High school diploma

Additional education in Marketing or Communications

Tools

Microsoft Office Suite

Job description

Customer Service Associate - Retail Support Center - Marshall, MN

Job Category: Marketing

Requisition Number: CUSTO006530

• Full-Time

Locations

Showing 1 location

Retail Support Center #80
901 North Hwy 59
Marshall, MN 56258, USA

Description

We are seeking a Customer Service Associate to provide exceptional service to our customers and support our dynamic Marketing and eCommerce team. This role is crucial in maintaining our reputation for outstanding customer service. You'll be the first point of contact for our customers who shop Runnings.com, handling inquiries, concerns, returns, and exchanges via email and phone. You will help create and edit content for our website to improve the customer experience. Additionally, you'll play a vital role in supporting our marketing efforts through projects such as coordinating community support requests.

Pay Range: $17.00-$23.00 Depending on experience.

How You Will Contribute

• Be the First Point of Contact: Serve as the initial contact for customer inquiries through phone and email, ensuring a positive experience for every customer interaction.
• Customer Issue Resolution: Address and resolve customer concerns and complaints promptly and empathetically, offering solutions that reflect our commitment to customer satisfaction.
• Order Management: Process orders, returns, and exchanges efficiently, ensuring all transactions align with company policies.
• Collaborate with eCommerce Team: Work closely with the eCommerce team to help enhance the customer experience on Runnings.com through website content updates and troubleshooting.
• Support Marketing & Community Initiatives: Manage community support applications, an important piece of fostering strong relationships.
• Administrative Support: Assist with data entry, analyzing eCommerce initiatives, and coordinating marketing events and materials to support team goals.

What You’ll Bring

• Customer-Centric Mindset: A passion for providing exceptional service and creating positive customer experiences.
• Strong Time Management: Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Excellent Communication Skills: Strong verbal and written communication skills, with an ability to clearly convey information and solutions to customers.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with the ability to learn new tools quickly.
• Relevant Experience: 2+ years of experience in customer support or a related field is highly desirable.
• Education: High school diploma required; additional education in Marketing, Communications, or a related field is a plus.

Why Runnings?

At Runnings, we are passionate about providing quality products and exceptional service to our customers. As a rapidly growing retailer in the Farm, Home, and Outdoor space, we offer a collaborative, innovative work environment where your contributions directly impact our success. This position offers competitive compensation and benefits, along with opportunities for professional development and career growth.

Qualifications

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Self-Starter: Inspired to perform without outside help
• Bachelors or better in Marketing or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.