Customer Experience Specialist - Retail & ECommerce

Runnings; Marshall (MN); On-site; USD 23,419 - 31,684; Full time

Job summary

Runnings is seeking a Customer Service Associate for their Retail Support Center in Marshall, MN. The role involves providing exceptional service to customers and supporting marketing initiatives while contributing to customer satisfaction through effective communication and issue resolution.

Candidates should have a customer-centric mindset, strong time management skills, and relevant experience in customer support. The position offers competitive pay ranging from $17.00 to $23.00 based on experience, along with opportunities for professional development.

Qualifications

• 2+ years of experience in customer support or a related field is highly desirable.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Serve as the initial contact for customer inquiries through phone and email.
• Address and resolve customer concerns and complaints promptly.
• Process orders, returns, and exchanges efficiently.
• Collaborate with the eCommerce team to enhance customer experience.
• Manage community support applications.
• Assist with data entry and coordinating marketing events.

Skills

Customer-Centric Mindset

Strong Time Management

Excellent Communication Skills

Tech-Savvy

Customer Support Experience

Education

High school diploma

Additional education in Marketing or Communications

Tools

Microsoft Office Suite

Job description

Runnings is seeking a Customer Service Associate for their Retail Support Center in Marshall, MN. The role involves providing exceptional service to customers and supporting marketing initiatives while contributing to customer satisfaction through effective communication and issue resolution.

Candidates should have a customer-centric mindset, strong time management skills, and relevant experience in customer support. The position offers competitive pay ranging from $17.00 to $23.00 based on experience, along with opportunities for professional development.