Part-Time Customer Service & eCommerce Support Associate

Default Brand; Marshall (MN); Presencial; USD 23 000 - 26 000; Tempo parcial

Resumo da oferta

Runnings seeks a Part-Time Customer Service Associate for our Marshall, MN Retail Support Center. You will be the first point of contact for customers shopping on Runnings.com, handling inquiries, returns, and exchanges by email and phone while supporting marketing and eCommerce initiatives.

This role emphasizes customer service excellence, strong communication, and proficiency with MS Office. A high school diploma is required; marketing or related study is a plus, and 2+ years in customer

Qualificações

• 2+ years of experience in customer support or a related field is desirable.
• High school diploma required; additional education in Marketing or related field is a plus.

Responsabilidades

• Be the First Point of Contact: Serve as the initial contact for customer inquiries through phone and email, ensuring a positive experience for every customer interaction.
• Customer Issue Resolution: Address and resolve customer concerns and complaints promptly and empathetically, offering solutions that reflect our commitment to customer satisfaction.
• Order Management: Process orders, returns, and exchanges efficiently, ensuring all transactions align with company policies.
• Collaborate with eCommerce Team: Work closely with the eCommerce team to help enhance the customer experience on Runnings.com through website content updates and troubleshooting.
• Support Marketing & Community Initiatives: Manage community support applications, an important piece of fostering strong relationships.
• Administrative Support: Assist with data entry, analyzing eCommerce initiatives, and coordinating marketing events and materials to support team goals.

Conhecimentos

Customer-centric mindset

Time management

Communication skills

Tech savvy

2+ years experience

Formação académica

High school diploma

Marketing/related degree

Ferramentas

MS Office

Descrição da oferta de emprego

Runnings seeks a Part-Time Customer Service Associate for our Marshall, MN Retail Support Center. You will be the first point of contact for customers shopping on Runnings.com, handling inquiries, returns, and exchanges by email and phone while supporting marketing and eCommerce initiatives.

This role emphasizes customer service excellence, strong communication, and proficiency with MS Office. A high school diploma is required; marketing or related study is a plus, and 2+ years in customer