Customer Service Associate (REMOTE)

Freddie Mac; Philadelphia (Philadelphia County); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare services is seeking a dedicated individual for a dynamic role focused on client relations and effective communication. This position offers an exciting opportunity for career advancement within a supportive and collaborative environment. You will be responsible for securing records, updating systems, and preparing necessary documentation, all while working with a motivated team that values high-quality standards. If you're looking to enhance your skills in a fast-paced setting and contribute to client satisfaction, this role is perfect for you.

Qualifications

• 1-2 years of related work experience required.
• Strong knowledge of Microsoft Office, particularly Excel and Word.

Responsibilities

• Follow up with record providers to secure copies of requested records.
• Update the MCS diary system to reflect the progress of assignments.
• Prepare Excel spreadsheets as required by providers.

Skills

Oral Communication Skills

Written Communication Skills

Interpersonal Skills

Client Focus

Analytical Skills

Problem-Solving Skills

Education

High School Diploma

Associate Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Pay rate starting at $15-$16 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to improve client relationships through effective communication
- Work with a dynamic team focused on meeting deadlines and high-quality standards

What to Expect (Job Responsibilities):
- Follow up with record providers to secure copies of requested records
- Update the MCS diary system to reflect the progress of assignments
- Make phone calls to confirm receipt of written requests by providers
- Prepare Excel spreadsheets as required by providers
- Inform relevant parties of any address changes for providers or clients

What is Required (Qualifications):
- Excellent oral and written communication skills; strong interpersonal skills
- Strong client focus with the ability to interact with customers at all levels
- Minimum educational requirement: High School Diploma or equivalent; Associate degree preferred
- 1-2 years of related work experience
- Strong knowledge of Microsoft Office, particularly Excel and Word

How to Stand Out (Preferred Qualifications):
- Ability to multi-task effectively and maintain organization under high pressure
- Strong analytical and problem-solving skills
- Capability of making timely, independent decisions
- Ability to work independently as well as part of a team

#HealthcareServices #ClientRelations #CareerOpportunity #CompetitivePay #TeamEnvironment

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