Customer Service Associate *Preferred Bilingual Speaking*

Ace Mart Restaurant Supply; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sundays off

Employee discounts on kitchen gear

Training and mentorship

Paid time off

Medical, dental, vision, and life ins.

401k with matching

Job summary

Ace Mart Restaurant Supply is seeking a Customer Service Associate to support chefs, restaurateurs, and foodservice professionals. This position emphasizes a people-first approach, service excellence, and product knowledge for both in-store and remote interactions.

As a frontline team member, you will guide purchasing decisions, drive sales, and follow up with customers to encourage repeat business. We provide training, a supportive environment, and opportunities for growth within a dynamic

Qualifications

• People-first mindset and customer focus.
• Sales savvy to recommend fitting products.
• Clear, professional communication in all channels.
• Strong time management during peak hours.
• Physical stamina to stand and lift up to 50 lbs.
• High school diploma or equivalent; retail/foodservice experience a plus.

Responsibilities

• Deliver a standout customer experience by greeting customers with energy and a service-first mindset.
• Build lasting customer relationships with genuine conversations and trust.
• Guide purchasing decisions by listening to customer needs and recommending right equipment.
• Drive in-store sales by promoting items and cross-sell where appropriate.
• Follow up with customers post-purchase to encourage repeat business.
• Support seamless service with carry-out, deliveries, and problem-solving.
• Maintain a clean, organized store with well-stocked shelves and clear displays.
• Collaborate with a high-energy team and participate in ongoing training.

Skills

People-first mindset

Sales savvy

Strong communication

Time management

Physical stamina

Education

High school diploma or equivalent

Job description

Description

Job Title: Customer Service Associate – Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt

Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success—and ours.

This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.

What We Offer:

• Work-Life Balance: Enjoy Sundays off to rest and recharge.
• Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
• Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
• Paid Time Off: Take the time you need with vacation and sick leave.
• Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
• Financial Security: Participate in our matching 401k program and plan for the future.

What You Will Do:

• Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset—whether in person, by phone, or via email.
• Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
• Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
• Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions—not just products.
• Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
• Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
• Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
• Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.

What You Will Need:

• A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
• Sales Savvy: Confident recommending and selling products that fit customer needs.
• Strong Communication: Clear, professional communication in person, by phone, and through email.
• Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
• Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
• Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus—but we’ll train the right person.

Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.