Amazon Data Entry Position, Data Entry Online Jobs Apply In US ( Customer Service Associate )

Amazon; Charleston (WV); Vor Ort; USD 20.457 - 29.136; Vollzeit

Zusammenfassung

Amazon is hiring a Customer Service Associate in Charleston, West Virginia to assist customers by phone, email and live chat, delivering high-quality support and ownership of each interaction. You will work in a fast-paced environment committed to resolving issues efficiently and professionally.

The role emphasizes strong communication, problem solving and teamwork, with weekends/holidays as part of a flexible schedule and opportunities to grow within a global service organization.

Qualifikationen

• Must be at least 18 years old.
• High school diploma required.
• B1 English proficiency in written and spoken form.
• Willing to work weekends, holidays, and peak times.

Aufgaben

• Assist customers via phone, email or live chat.
• Resolve issues on first contact to improve customer experience.
• Maintain accurate documentation and follow company policies.

Kenntnisse

English proficiency

Communication skills

Problem solving

Teamwork

Ausbildung

High school diploma

Tools

Windows OS

Outlook

Word

Internet Explorer

Typing

Jobbeschreibung

Company Name: Amazon

Post Name: Customer Service Associate

Qualification: Graduation

Salary: $18/Hour

Location: Charleston, USA

Description

Our Amazon touch centers paintings closer to a unmarried intention: to deliver the high-quality viable help enjoy to our customers. To do that, our CS Operations teams are empowered and anticipated to assume like owners. We clear up issues the first time so that customers have an effortless revel in each time. Building on Amazon’s international mission of being the Earth’s most patron-centric employer’, the customer service group started operations in August 2005 and has grown steadily in length and scope considering the fact that then. Our crew individuals are empowered to suppose like owners and resolve client problems through cellphone, electronic mail or live chat. We operate in a quick-paced, dynamic environment and make an effect to hundreds of thousands of customers across the globe. Our relentless cognizance on manner upgrades has helped us constantly evolve and make bigger our awareness into new commercial enterprise domain names.

Key Process Obligations

Conversation competencies:

• Proper English level
• Splendid verbal exchange abilties in (written and verbal)
• Potential to speak correctly and in reality with all clients
• Desirable comprehension capabilities – capacity to really apprehend and nation the troubles clients gift
• Capacity to concentrate – follow customers issues with out distraction to decision
• Properly composition abilties – potential to compose a grammatically correct, concise, and accurate written response
• Capability to paintings independently and within a team

Laptop information/talents:

• Capacity to apply a desktop laptop system
• Familiarity with windows working machine, Microsoft Outlook, Microsoft word and net Explorer
• Splendid typing skills
• Demonstrates understanding of the net
• Demonstrates an capacity to correctly navigate web sites
• Demonstrates a very good information of Outlook packages
• Capacity to successfully adapt to adjustments in the paintings environment

Customer recognition:

Exceptional customer support talents, which include maintaining recognition at the consumer problem in a quick-paced surroundings Potential to empathize with and prioritize purchaser wishes Demonstrates interpersonal competencies with a numerous purchaser base Demonstrates war resolution, negotiation, and de-escalation abilties Demonstrates possession to remedy difficult client problems, escalating when essential Ability to determine consumer needs and offer appropriate solutions Keep ordinary and dependable attendance, together with the each day agenda as assigned Flexible with the operating agenda; may be anticipated to paintings weekends, vacations and occasions Capability to work beyond regular time as required through enterprise - as a whole lot as 60 hours every week, most often occurring within the weeks surrounding the height season.

Hassle fixing abilities:

Powerful problem fixing capabilities along with choice making, time management and on the spot prioritization of responsibilities as assigned Potential to method troubles logically and rationally Action orientated and self-disciplined Prepared and detail-oriented Potential to fast and successfully prioritize paintings time in diverse departments to fulfill business need Capability to preserve composure in noticeably escalated conditions Certified candidates will be relaxed in a multi-tasking, high-strength surroundings. They'll be creative and analytical problem solvers with a passion for exquisite customer service

Primary Qualifications

• Ought to have at the very least B1 skillability in written and spoken English.
• Have to be 18 years of age or older
• Graduate with a minimal qualification of high school degree
• Must be bendy in rotational shifts such as night shifts

Preferred Qualifications

• Minimum 6+ months of touch middle/ BPO revel in in Voice aid is a plus