Customer Service Associate Jan-Apr Full/Part Time

jackson-hewitt-careers; Columbus (GA); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Training & development

Opportunity for advancement

Flexible schedule

Job summary

Jackson Hewitt Tax Service is hiring a Customer Service Associate for the 2026 tax season in our Columbus, GA offices. You will greet clients, learn tax return basics, and coordinate appointments to keep the process flowing smoothly.

This role offers flexible schedules and a friendly team environment, with training provided. Candidates should have at least 2 years of customer service experience and strong communication skills.

Qualifications

• 2+ years of customer service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume retail environment.

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training.
• Greet all clients with a friendly and professional demeanor.
• Learn the basics of preparing a Tax Return.
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time.
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software.
• Answer phones and resolve client issues.
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Skills

Customer service

Communication

Computer literacy

Education

High School diploma

Job description

Benefits

• Opportunity for advancement
• Training & development
• Flexible schedule

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Columbus, Georgia offices!

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $12 per hour
• End of season employee luncheon

We look forward to having you on our team!