CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity Ltd.; Fuquay-Varina (NC); Hybrid; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity's Customer Service Associate IV supports pre-sales and post-sales service, handling orders, pricing, and material availability while resolving customer issues. This hybrid role requires in-office presence and does not offer remote work.

You will build strong business relationships and support sales managers and manufacturers within a manufacturing environment. Collaboration with sales, product management, planning, pricing and shipping is essential to deliver TE's Extraordinary

Qualifications

• High school diploma or equivalent required.
• Completion of an AA degree or equivalent preferred.
• 3 years of Account Management experience.
• Customer Success/CRM skills.
• SAP and Salesforce experience preferred.
• Experience in a manufacturing environment preferred.

Responsibilities

• Be the key contact for customers within the assigned territory.
• Manage key accounts and oversee order fulfillment in the order-to-cash process.
• Provide pricing and availability of material to customers.
• Process orders and changes; handle billing issues.
• Provide product data and technical information; coordinate with internal teams.
• Resolve delivery issues and escalate orders when needed.
• Coordinate returns and manage backlog; case management in Salesforce.
• Collaborate with sales, product management, planning, pricing and shipping to improve customer satisfaction.

Skills

Account Management

Customer Relationship Management

Salesforce

SAP

Manufacturing experience

Education

High School Diploma

AA degree or equivalent

Tools

SAP

Salesforce

Job description

CUSTOMER SERVICE ASSOCIATE IV

Posting Start Date: 10/2/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence is required. Remote opportunities are not available.

Job Requirements

• Key point contact/liaison for customers within assigned territory
• Management of Key Accounts
• Oversee Customer Order Fulfillment within the order to cash process
• Provide pricing and availability of material to customers
• Process orders as needed and any required changes
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Expedite and Escalate orders
• Process customer complaints
• Process and coordinate returns
• Resolve customer billing issues/residuals
• Process billing adjustments
• Backlog management
• Case management within Salesforce
• Work collaboratively with key internal departments to address customer issues
• Provide support to Sales Managers and Manufacturer Representatives
• Engage and collaborate with sales, product management, planning, pricing, and shipping
• Identify opportunities to drive solutions and continuous improvements for customer satisfaction
• English speaking required

What your background should look like

• High school diploma or equivalent is required

• Completion of an AA degree or equivalent is preferred

• 3 years of Account Management Experience

• Customer Success/Customer Relationship Management Skills

• SAP and Sales Force experience is preferred

• Experience in manufacturing environment preferred

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

COMPENSATION

• Competitive base salary commensurate with experience:$47,600– 59,400 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

EOE, Including Disability/Vets

Job Locations:

8000 PURFOY ROAD

FUQUAY - VARINA, North Carolina 27526

United States

Posting City: FUQUAY - VARINA

Job Country: United States

Travel Required: Less than 10%

Requisition ID: 160106

Workplace Type: Hybrid

External Careers Page: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.