Customer Service Associate III

Allstate Northern Ireland Limited; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking for a Customer Service Associate III to handle customer inquiries and provide support in a fully remote environment. In this role, you will process updates, resolve issues, and ensure excellent customer service. Ideal candidates will possess strong communication skills and a passion for helping others in a fast-paced call center environment.

Benefits

Equal Opportunity Employer

Qualifications

• Strong listening and problem-solving skills.
• Attention to detail and clear communication.
• 0-2 years experience preferred in customer service.

Responsibilities

• Handle moderate to complex inquiries regarding policies.
• Ensure customer satisfaction and first-call resolution.
• Document customer requests and policy changes accurately.

Skills

Listening

Problem Solving

Customer Service

Education

High School Diploma or GED

Job description

Customer Service Associate III page is loaded

Customer Service Associate III

Apply remote type Fully Remote locations USA - NC (Remote) time type Full time posted on Posted Today job requisition id R18072

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

National General Insurance, an Allstate Company, is looking for Customer Service Representatives to join our call center team. In this role, you’ll support customers over the phone by answering policy questions, processing updates, and resolving routine to complex inquiries with accuracy and care. You'll use strong listening and problem-solving skills to ensure first-call resolution and an outstanding customer experience. The ideal candidate brings a passion for helping others, attention to detail, and the ability to communicate clearly—even when the topic is complex. If you're someone who thrives in a fast-paced call center environment and enjoys making a positive impact, we’d love to hear from you.

Key Responsibilities

• Inputs and tracks into the appropriate databases.

• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted

• Working knowledge of insurance policies and related processes and procedures.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Resolve routine, complex, and unique questions/issues.

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Base compensation offered for this role is $19.00 - $20.50 hourly and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Welcome

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.