Customer Service Associate II

Dollar Tree Stores; Mount Gilead (OH); On-site; USD 15,153 - 20,664; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more

Job summary

A national discount retailer is seeking a Customer Service Associate II in Mount Gilead, Ohio. The role involves receiving merchandise, managing sales transactions, and ensuring a positive customer experience. Ideal candidates will have previous retail experience, strong organizational skills, and be able to meet physical demands of the job. This position offers various perks including an Employee Assistance Program and retirement plans.

Qualifications

• Previous customer service experience in a retail environment preferred.
• Ability to lift between 30 and 50 lbs. and meet physical demands.
• Strong integrity and relationship management skills required.

Responsibilities

• Receiving merchandise and processing freight safely.
• Merchandising and stocking as needed.
• Managing sales transactions at the cash register.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Basic math skills

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Your Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Commitment to Equal Opportunity

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make employment decisions without regard to any protected status. We comply with applicable laws and provide reasonable accommodations where required.