Customer Service Associate I

Family Dollar; Towanda (Bradford County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational assistance

Medical, pharmacy, dental, and vision insurance options

Job summary

A leading retail company is seeking a Customer Service Associate I in Towanda, PA. This part-time role focuses on ensuring a positive shopping experience by assisting customers, managing transactions, and maintaining store cleanliness. Ideal candidates will have strong customer service skills and a preferred high school diploma. Benefits include medical insurance options and retirement plans.

Qualifications

• Previous customer service experience in retail or similar environments preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs. and meet demands of frequent physical activities.

Responsibilities

• Assist customers with questions and provide recommendations.
• Manage sales transactions while operating the cash register.
• Maintain cleanliness throughout the store.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

Customer Service Associate I at Family Dollar – Part-time, Towanda, Pennsylvania. This role focuses on delivering a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while operating the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks; stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment with professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and overall neatness
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift 30–50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

Perks And Benefits

• Employee Assistance Program
• Retirement plans
• Educational assistance
• Medical, pharmacy, dental, and vision insurance options

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Retail

We are an equal opportunity employer and commit to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We comply with applicable laws and provide reasonable accommodations when requested. This job description is not a contract of employment and may be amended at our discretion. Employment is at-will.