Customer Service Associate I

Ruger; North Carolina; On-site; USD 21,000 - 28,000; Full time

Job summary

Sturm, Ruger & Company, Inc. is seeking a Customer Service Associate I in Mayodan, NC. The role supports detailed telephone inquiries, processes service orders, and ensures accurate data entry while upholding confidentiality and regulatory compliance.

The position offers wage-based compensation with shifts and quarterly profit sharing. Training and OSHA-mandated programs are included, with opportunities to work across multiple shifts and departments.

Qualifications

• Data entry skills.
• Experience with Oracle or MOM is preferred.
• Good verbal communication and attention to detail.
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge.
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls and listen to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow state laws and federal regulations issued by ATF.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact.
• Participate in OSHA-mandated training.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Customer focus

Teamwork

Attention to detail

Tools

Oracle

MOM

Job description

Customer Service Associate I### Customer Service Associate IApply: Mayodan, NC: Full time: Posted Today: R0003634# **If you are a current Ruger employee, please** click here to apply internally.**Job Description:****Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.****Essential Job Duties:*** Respond to detailed telephone inquiries* Maintain a positive professional attitude through all calls, and listen attentively to customer needs.* Maintain customer confidentiality.* Identify firearms that should be returned to the factory for service* Use technical knowledge to provide guidance to customers over the phone.* Use computer software including MOM or Oracle.* Process payments for service/parts orders.* Generate shipping labels and process emails.* Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.* Provide support for quarterly parts inventories.* Strive to resolve customer issues on the first contact and advocate for the customer.* Participate in training as mandated by OSHA standards.* Other duties as assigned by the supervisor.**Qualifications and Skills:*** Data entry skills* Experience with computer software like Oracle or MOM is preferred* Good verbal communication and attention to detail* Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.* Solid Ruger and/or Shop Ruger product knowledge* Must be comfortable working in a large group where flexibility and interaction is required.* Prior experience in a customer facing role is required.**Physical Demands:**Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.