Customer Service Associate I

Family Dollar; Lower Burrell (Westmoreland County); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, and pharmacy insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Other benefits to support health, wealth, and well-being

Job summary

A leading retail company in Lower Burrell seeks a Customer Service Associate I to enhance customer experiences and manage daily store operations. Responsibilities include assisting customers, managing transactions, and maintaining store cleanliness. Candidates should possess strong customer service skills and a high school diploma is preferred. This role offers various benefits including insurance and educational assistance.

Qualifications

• Previous customer service experience preferred in retail, hotel, restaurant, grocery, or pharmacy.
• Ability to follow instructions and interpret operational documents.
• Ability to lift 30-50 lbs and perform physical tasks.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Associate I role at Family Dollar.

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to:

• Assist customers with questions and recommendations
• Manage sales transactions at the cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and assist with unloading trucks, stock replenishment
• Ensure a positive, safe, and respectful environment while maintaining professional interactions
• Maintain store cleanliness, including restocking bathrooms, sweeping, mopping, and trash removal
• Perform other duties as assigned

Skills and Experience:

• High school diploma or equivalent preferred
• Previous customer service experience preferred in retail, hotel, restaurant, grocery, or pharmacy
• Ability to follow instructions and interpret operational documents
• Ability to lift 30-50 lbs and perform physical tasks
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Problem-solving and decision-making skills

Perks and Benefits:

• Medical, dental, vision, and pharmacy insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Other benefits to support health, wealth, and well-being

We are an equal opportunity employer and comply with applicable laws. Minors may be considered for certain roles in specific states. Employment is at-will and may be terminated at any time.