Customer Service Associate I

Family Dollar; Laurel (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A leading retail company in Laurel, MS is seeking a Customer Service Associate I. The role involves assisting customers, managing cash transactions, and maintaining store cleanliness. Ideal candidates will have previous customer service experience and strong communication skills. Opportunities for professional development and benefits like educational assistance are offered.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred.
• Must be able to lift between 30 and 50 lbs.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Relationship management

Education

High school diploma or equivalent

Job description

Overview

Customer Service Associate I role at Family Dollar. This listing describes duties, required experience, and benefits for the position.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and assist with unloading trucks; stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment with professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and general neatness
• Other duties as assigned

Skills And Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks And Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of job duties, which may be amended from time to time. Incumbents will follow any other instructions and perform any other related duties as required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.