Customer Service Associate I

Family Dollar; Dillon (MT); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational assistance

Job summary

A leading retail store in Dillon, Montana is seeking a Customer Service Associate I to ensure a positive shopping experience for customers. The role involves assisting customers, managing cash transactions, and maintaining store cleanliness. Ideal candidates will have a high school diploma and experience in customer service. This position offers various perks, including employee assistance programs and retirement plans.

Qualifications

• Customer service experience in retail, hospitality, or grocery preferred.
• Ability to lift 30-50 lbs and perform physical activities.
• Strong communication skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain the security of cash and protect company assets.
• Keep the store stocked and replenish merchandise.
• Maintain store cleanliness and professionalism.

Skills

Previous customer service experience

Excellent customer service skills

Strong organizational skills

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Overview

Customer Service Associate I at Family Dollar. This role focuses on delivering a positive shopping experience for customers.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions at the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store stocked and recover merchandise as needed
• Receive merchandise and assist with unloading trucks; stock replenishment according to productivity standards
• Maintain a positive, safe, and respectful environment with professional interactions
• Maintain store cleanliness, including restrooms, floors, trash, and neat, presentable areas
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hospitality, grocery, or related environments preferred
• Ability to follow instructions and interpret operational documents
• Must lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making abilities

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational assistance
• And more benefits

Equal Employment Opportunity: Family Dollar is an equal opportunity employer and prohibits discrimination and harassment of any kind. We comply with applicable ADA requirements and provide reasonable accommodations where needed. Employment is at-will and may be terminated by either party at any time.