Customer Service Associate I

Family Dollar; Ephrata (Lancaster County); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail company is seeking a part-time Customer Service Associate I in Ephrata, Pennsylvania. Responsibilities include assisting customers, managing transactions, and maintaining a clean and stocked store. Qualified candidates should have customer service experience and the ability to lift moderate weights. Competitive perks and benefits, including insurance and retirement plans, are offered.

Qualifications

• Previous customer service experience in retail or similar environments is highly preferred.
• Ability to lift between 30 and 50 lbs. and meet physical demands.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain security of cash.
• Keep the store well-stocked and clean.

Skills

Customer service skills

Relationship management

Problem-solving skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Overview

Customer Service Associate I at Family Dollar – Part-time position in Ephrata, Pennsylvania.

Location: 130 N Reading Rd, Ephrata, Pennsylvania 17522

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Opportunity

We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.