Customer Service Associate I

Dollar Tree Stores; Centerville (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Dollar Tree Stores is seeking a Customer Service Associate to provide a positive shopping experience. You will assist customers, handle transactions, and help maintain stock and cleanliness throughout the store.

Responsibilities include unloading merchandise, replenishing stock, and ensuring a safe, respectful environment for customers and team members. The role requires adherence to store policies and effective communication with leaders and peers.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail preferred.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment.
• Ensure a positive, safe, and respectful environment with customers and staff.
• Maintain store cleanliness including bathrooms, floors, trash, and overall neatness.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required